Browsing: customer service

Anticipated to be one of the biggest Black Fridays, retailers are preparing for remarkable consumption levels in the UK.Consumer spending…

John Lewis is gearing up for a significant seasonal recruitment drive.The company plans to hire 12,500 temporary staff for peak…

Fenwick has reported a substantial loss as it grapples with high inflation and competitive discounting, underscoring the challenging retail climate.The…

John Lewis Partnership announces a strategic restructuring affecting 153 roles.This restructure aims to enhance customer service by incorporating innovative technologies.A…

HM Revenue & Customs (HMRC) admits it is unlikely to recover over £19 billion in unpaid taxes, highlighting significant service…

Asda, advocating a balanced approach to customer service, is enhancing the presence of staff at checkouts. This decision comes in…

As the festive shopping season approaches, fashion businesses must prepare their stores and staff for peak trading.A key focus is…

John Lewis plans to boost its in-store staff as part of a strategic move to improve customer service quality. This…

Klarna’s new AI chatbot has successfully handled two-thirds of customer service inquiries, effectively executing the tasks of 700 full-time agents.…

Oracle recently introduced a suite of AI-driven innovations aimed at helping organisations streamline operations and cut costs.These new capabilities span…