Modern retail leaders are leveraging technology to enhance employee and customer experiences.Creating a positive employee experience can lead to increased…
Retailers are facing challenging peak seasons with rising customer expectations.Technological advancements offer solutions to manage increased demand and improve service.AI…
Recent findings reveal significant dissatisfactions with major UK parcel services.Ofcom’s report highlights Evri as the least satisfactory delivery firm in…
Frontline workers in retail are crucial yet often overlooked.Despite their importance, investment in their development is lacking.Current training tools are…
Waitrose reports a significant boost in half-year profits, reflecting successful strategic initiatives.Customer base expansion marks ten consecutive quarters of growth,…
The introduction of returns charges by Asos has ignited strong reactions among customers.Online clothing retailers are increasingly adjusting their returns…
The latest episode of Drapers Talks podcast features Paul Wilkinson, Deliveroo’s product director, offering crucial insights.Paul Wilkinson highlights how innovation…
