Browsing: customer experience

Asda’s investment of £13m in festive season operations follows a dip in Q3 sales.The retailer’s revenue fell by 2.5% to…

Legacy systems in commerce might appear affordable but have unforeseen costs.Maintenance and upgrades of old systems are often unexpectedly high.Their…

Harrods has embarked on a significant digital transformation journey, re-launching its ecommerce platform.The revamped website aims to enhance the customer…

John Lewis embarks on its largest seasonal recruitment, hiring 12,500 staff for Christmas.This year, John Lewis plans to fill an…

Luxury womenswear brand Me & Em unveils its first flagship store in London’s Marylebone Village, marking a significant expansion.The new…

Marks & Spencer plans to integrate self-service checkout facilities in fitting rooms across over 100 stores by early 2028.This initiative…

In a significant retail development, Fenwick has transformed its Newcastle beauty hall, making it the UK’s largest outside London.The revamped…

In the rapidly evolving retail landscape, logistics is proving to be a vital component for sustainable success.Increasing customer expectations for…

Tesco’s One Stop stores will soon feature its Core Own Brand products, phasing out “Own Label” items.This initiative will start…

Gousto has strategically appointed Murray Lambell as its new Chief Customer Officer to enhance customer experience and expand in the…