Bupa, the UK’s foremost health insurer, has today revealed the appointment of Chris Carroll as Chief Executive Officer of Bupa Insurance, with his tenure beginning in January 2025, subject to regulatory approval. Reporting to Carlos Jaureguizar, CEO of Bupa Global, India & UK, Chris will spearhead the continued expansion of Bupa Insurance’s consumer and business sectors within the UK.
Chris joins Bupa Insurance from Bupa’s Health Insurance division in Australia, where he has served as Managing Director since March 2022. Before this, he held the position of Director for the Domestic Retail Portfolio, having first joined Bupa in November 2020.
During his leadership, Bupa’s Health Insurance customer base in Australia has expanded to over 4.4 million individuals. Following seven consecutive quarters of growth, the company now holds a 25.41% share in an intensely competitive market. Chris has been instrumental in enhancing the customer experience in Australia, with the Net Promoter Score (NPS) reaching all-time highs. His leadership has centred around delivering value to customers, which has included the launch of Blua and Connected Care in Australia, offering a new range of insurance products, and collaborating with Bupa’s dental business in Australia to bring additional value to health insurance members.
Before joining Bupa, Chris served as CEO for WS Audiology in the Asia Pacific region, and he also led the transformation strategy for Medibank, another major health insurer in Australia. With more than 25 years of commercial experience across health insurance, media, and telecommunications in both Australia and Europe, Chris has demonstrated a steadfast commitment to customer focus and a strong track record in growing Bupa’s business by delivering simpler, more personalised, and relevant products to customers.
Carlos Jaureguizar, CEO of Bupa Global, India & UK, commented: “Chris is a respected global leader with extensive experience in delivering world-class customer service and driving consumer and commercial growth. We know our customers around the world look to Bupa for the highest standards, innovative treatment and peace of mind, and this appointment is testament to the unrivalled strength and talent in our leadership teams across Bupa to meet these customer needs. With Chris’ leadership, we are committed to driving forward our transformation agenda, delivering high quality care and fulfilling our purpose of helping people to live longer, healthier, happier lives.”
Chris Carroll added: “I am delighted to join Bupa Insurance at this pivotal time. The expansion of Bupa Blua digital healthcare services, market leading products and Bupa’s unique position in the UK to create seamless pathways between insurance and provision operations makes this an exciting opportunity to reach more people with trusted, personalised healthcare.”
Subject to regulatory approval, Chris is set to transition to the UK in autumn 2024, with his official start date scheduled for January 2025.
