Vinted has restored its previous delivery settings following significant user dissatisfaction. Below are key points summarising the events that led to this decision:
- Vinted had removed users’ ability to select their preferred couriers, causing widespread frustration.
- This change adversely impacted many users, particularly those in rural areas with limited courier access.
- Complaints surged on social media platforms, with users expressing their inconvenience and financial losses.
- In response, Vinted promptly reinstated the original courier selection options, confirming no further action is required from users.
Vinted, which maintains a robust user base exceeding 16 million accounts in the United Kingdom, recently faced significant backlash over alterations to its delivery settings. The platform had initially removed the ability for sellers to choose their preferred courier services, a feature integral to its popularity.
This adjustment prompted substantial frustration among Vinted’s sellers, especially for those in rural locations who depend on specific courier services to circumvent logistical challenges. Sellers lost the capability to deselect couriers that were impractical for their circumstances, such as those requiring printed labels when a printer was unavailable.
User dissatisfaction was rapidly voiced across social media. Olivia Lott from rural Devon articulated the inconvenience, noting her inability to use the InPost service due to geographic constraints: ‘I had a buyer ask me if I could do InPost, and I said that was fine, but I went into my settings and I couldn’t turn it on.’
Further illustrating the impact, TikTok user Kerry revealed she had to cancel five orders, resulting in a financial loss of £60. Another user, Theodora Philcox, took to X (formerly Twitter), expressing concerns about the platform’s usability if such changes persisted, particularly for those without printing facilities.
The issue was exacerbated by geographical limitations, as sellers in Northern Ireland, for instance, lack access to InPost services entirely due to the absence of local postal lockers. Abbie, a seller from Yorkshire, echoed these sentiments, highlighting her reliance on specific courier services constrained by her work schedule.
Acknowledging the feedback, Vinted promptly reverted the courier options to their original settings. A company statement confirmed this reversal and assured users that no additional actions were required on their part. ‘We heard the feedback and confirm the shipping options have returned to their previous settings, there are no further actions needed from the members,’ the statement read.
Vinted has swiftly responded to user feedback by reinstating courier options, mitigating further inconvenience.
