In response to growing demand, Tesco has announced changes to its Christmas delivery schedule for 2024, aiming to enhance customer convenience.
- The retailer will introduce 60 additional delivery vans to accommodate the increase in demand anticipated during the festive period.
- For its premium delivery service members, Tesco will open booking for Christmas slots starting on 5th November, while all other customers can book from 13th November.
- Customers are encouraged to register for the delivery service by 4th November to enjoy priority booking for the Christmas period.
- An expanded capacity for the Whoosh service will include additional slots on Christmas Eve, catering to last-minute shopping needs.
Tesco, the largest supermarket chain in the UK, has strategically advanced its Christmas delivery slots by one week for the year 2024, in direct response to the rising demand observed during this period. The company plans to deploy 60 new delivery vans to ensure an efficient service and has projected the availability of thousands of additional delivery slots nationwide in the two weeks leading up to Christmas Day.
Customers who have subscribed to Tesco’s anytime delivery saver plan or who utilise the click and collect service will gain access to book their delivery slots as early as 6 am on 5th November. Meanwhile, general access for all other shoppers will commence on 13th November from the same early hour.
To benefit from the priority booking facility, interested customers must sign up for Tesco’s services by the 4th of November. This strategic move is targeted at improving customer experience during the high-pressure festive season, ensuring that proactive planners can secure their desired delivery times.
The retailer has also made enhancements to its Whoosh service, which is designed to cater to those needing to purchase last-minute or forgotten items crucial for the Christmas feast. Additional delivery slots will be made available on Christmas Eve to support this service, reflecting a commitment to customer satisfaction and adaptability.
Tom Denyard, the Managing Director of Tesco Online, emphasised the company’s dedication to aiding customers in preparing for their holiday celebrations, stating, “We’re looking forward to helping customers across the UK pick up their family favourites or treat themselves to something special this festive season.”
Tesco’s strategic adjustments to their Christmas delivery system illustrate their commitment to customer satisfaction and efficient service management during peak shopping periods.
