M&S has announced the initiation of its festive recruitment drive, targeting 11,000 customer assistant positions for the Christmas period.
- This recruitment exceeds last year’s effort, introducing over 1,000 additional roles to enhance customer service.
- Recruitment commences on 9 October, with candidates joining M&S in mid-November.
- Roles feature flexible working patterns to accommodate diverse applicants.
- The initiative supports the Christmas Food to Order service, enhancing holiday shopping convenience.
M&S has initiated its annual recruitment for the festive season, with plans to hire over 11,000 new customer assistant roles, significantly surpassing last year’s recruitment figures by more than 1,000 positions. This expansion reflects the company’s recent investment in employee hours, aiming to strengthen their customer service capabilities during the bustling Christmas period.
The recruitment process is scheduled to open on 9 October, with new employees expected to start joining the workforce from mid-November. This phased recruitment strategy ensures that new employees are well integrated into the system as the holiday rush picks up pace.
M&S offers a variety of roles with flexible working patterns, catering to different availability needs among potential employees. This flexibility aims to attract a broad range of candidates, providing opportunities for those seeking to balance work with other commitments.
A significant aspect of the new roles is their support for M&S’s Christmas Food to Order service, which was launched recently. The newly hired staff will be pivotal in ensuring the smooth delivery of this service, promising an enhanced shopping experience for customers during the festive season.
Sacha Berendji, M&S operations director, highlighted the importance of these roles, stating, “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers. This year we’re recruiting even more colleagues to ensure we’re closer to customers.”
This recruitment drive underscores M&S’s commitment to improving customer experience during the critical Christmas trading period.
