Hays Travel celebrates significant growth on the fifth anniversary of acquiring Thomas Cook’s retail estate.
- The Sunderland-based company reported a 43% increase in profits, reaching pre-tax profits of £73m.
- Turnover increased by 8% to £457m, attributed to rising consumer confidence in travel.
- The company expanded its retail estate by acquiring 67 additional shops last year.
- Investment in technology and infrastructure totalled £14.8m, supporting further growth.
Hays Travel marks a remarkable milestone as it celebrates the fifth anniversary of acquiring Thomas Cook’s retail estate, reporting a substantial financial growth. The Sunderland-based company has achieved a 43% increase in pre-tax profits, reaching £73m, reflecting robust business performance and strategic foresight.
The turnover for Hays Travel saw an increase of 8%, totalling £457m. This growth is largely attributed to a rise in consumer confidence in the travel sector, allowing more customers to travel further and more frequently. The total transaction value rose by 17% to £2.5bn, underscoring the demand for travel services.
Hays Travel has successfully expanded its retail presence by acquiring 67 additional shops last year. This expansion included acquiring three branches of Holiday With Us and 19 Miles Morgan Travel outlets, enhancing the company’s strategic market presence in the UK.
In support of this growth, Hays Travel invested £14.8m into its infrastructure, including retail refurbishment and the implementation of a new Unified Business Platform technology. These investments are directed towards maintaining high service standards and operational efficiency.
The company’s commitment to excellence is further evident in its workforce expansion, rising from 3,197 to 3,535 employees. This growth facilitates improved service delivery and customer satisfaction, highlighting the company’s strategic focus on its people, customers, and community impact.
Hays Travel’s strategic investments and expansion initiatives continue to drive significant growth, exemplifying its commitment to enhancing customer experience and operational excellence.
