Co-op has responded to escalating shoplifting and theft by adopting cutting-edge AI technology to protect its retail outlets.
- The retailer reported a significant increase in losses due to theft and fraud, reaching £39.5m in the first half of the year.
- AI systems are being trialled in multiple stores to detect concealed weapons, stolen items, and staff assaults.
- Over £200m has been invested over recent years in security measures, illustrating a focus on staff safety.
- Support from law enforcement remains insufficient, as police fail to attend most criminal incidents in stores.
Co-op has taken strategic measures to address the rising challenges of shoplifting and fraudulent activities within its stores. With losses soaring by nearly 19% to £39.5m in just six months, the retailer has embraced artificial intelligence technology to enhance security across its outlets. The advanced systems are designed to identify offenders carrying concealed weapons or stolen goods, potentially reducing the frequency of these incidents.
The deployment of AI is part of a broader £18m investment in protective measures aimed at safeguarding employees. Co-op has initiated trials of this technology in 14 locations, allowing them to monitor and detect suspicious activities, thereby deterring potential offenders. This move is complemented by the installation of body-worn cameras and reinforced kiosks, all part of a concerted effort to prioritise employee safety in challenging retail environments.
Despite these technological advancements, the Co-op continues to face significant obstacles in tackling retail crime. As articulated by Matt Hood, the Food Managing Director, there has been a disconcerting rise in shoplifting, abuse, and anti-social behaviour, with the retailer averaging 1,000 incidents daily. The stark reality of facing frequent attacks and serious abuse against staff underscores the necessity of these measures.
The situation is exacerbated by insufficient support from law enforcement agencies. Hood highlighted that 79% of incidents involving detained criminals were unattended by police, stressing the industry’s limitations in resolving such issues independently. Consequently, the Co-op has committed over £200m over recent years to bolster security and instil a secure environment for its staff.
Governmental support, however, has shown potential progress, with the announcement of legislation making it a standalone offence to assault or abuse a shopworker. Co-op’s leadership, including CEO Shirine Khoury-Haq, has expressed satisfaction with these legislative plans, urging for their expedited implementation to ensure immediate protection.
The Co-op’s proactive adoption of AI technology highlights the urgent need for innovative solutions in tackling retail crime, amid pressing challenges from increasing shoplifting incidents.
