Asda aims to upgrade IT systems in smaller stores to ensure minimal disruption during Christmas.
- The transformation involves separating from Walmart’s systems, impacting over 2,500 setups.
- About 850 smaller locations, including petrol stations and convenience stores, are targeted for the upgrade.
- Larger store conversions are scheduled for after the festive period to avoid peak time disruption.
- Asda’s Project Future is designed to improve operational efficiency and data capacity.
Asda is set to prioritise the conversion of IT systems in its smaller stores for the remainder of 2024, a move intended to limit any potential disruptions over the bustling Christmas season. This decision is part of Asda’s broader Project Future transformation, which it describes as Europe’s largest systems implementation programme. The initiative includes the separation of over 2,500 systems from its former owner, Walmart. Asda asserts that these updates will endow it with the best systems in the grocery sector, enhancing both performance and consumer experience.
For the rest of the year, Asda will focus on transitioning systems across approximately 850 locations, which encompass petrol stations, smaller supermarkets, and Asda Express convenience stores. According to Matt Kelleher, Asda’s Chief Digital Officer, “We’re continuing to deliver different aspects of the programme at pace, while being mindful of any potential impact on colleagues, customers, and suppliers during the busiest period of the year.”
The conversion of larger superstores and complex depots is slated to accelerate from early January, thereby steering clear of the peak trading period’s demands. Asda considers this approach sensible and pragmatic, as it aims to afford customers the best possible festive season shopping experience.
Asda’s Project Future continues at a rapid pace as the retailer progresses towards a full segregation from Walmart’s systems. These changes are anticipated to empower Asda with swift operational improvements, refined processes, and maximised data capabilities. Thus far, significant advancements have been achieved, including upgrades to finance, checkouts, HR and payroll, and CRM systems, alongside the complete overhaul of 20 depots.
In the past nine months, Asda has introduced 16,500 new checkouts and 28,000 Scan & Go devices across its outlets, completed the conversion of 20 depots, and initiated a new store picking system to streamline the processing of over four million items daily. These efforts mark substantial progress in its drive toward technological modernisation and independence from previous frameworks.
This strategic IT systems conversion underlines Asda’s commitment to operational excellence and enhanced customer experience.
